When you call Niagara OnSite, you aren't just getting a computer technician. You are tapping into a service system that is unmatched in its ability to respond quickly and effectively to all your computer and network service needs. Before a technician is even dispatched to you, your service request is reviewed by a qualified Niagara OnSite Service Manager who will be calling within minutes of your initial call or online service request with a free consultation helping to give you a clear expectation of what a service call can accomplish and what it may end up costing. SAVING YOU MONEY We are always looking at how to help you save you money. Many times, if we are able to solve your computer problem quickly with guidance over the phone, we will do that without charge or offer you paid Remote Support at less cost than an onsite visit. If you are due free tech support on your issue from a hardware or software vendor or an Internet service provider, we will tell you so and guide you on who to call. If we feel your machine is not worth fixing, we will tell you that too - even if it means us losing a service call. We don't make any money doing all that, but we know what makes good service. Hopefully, when you really need us, you'll be able to trust that we are serving your best interests. Some of our best customers started out this way, getting free consultations over the phone. ENSURING QUALITY SERVICE If we do proceed to a service call, your service manager will assist the technician to carry out your request with all the available tools at our disposal from all the technicians we employ. This way you benefit from all of our available talent, not just the technician onsite. Of course, we fully guarantee the work of every technician who serves you.